價格：免費
檔案大小：11 MB
版本需求：需要 iOS 9.0 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：英語
Tegsoft Telescope is an easy-to-use mobile app designed for real-time call monitoring for Tegsoft Contact Center users. Tegsoft Telescope enables to track the current status of the Contact Center without any time and place limitation. It is intended to monitor call traffic for each installed contact center systems.
Tegsoft Telescope key features:
- Defining and managing all installed contact center systems
- Monitoring call traffic for all queues
- Monitoring Agents’ current status
- Reviewing Agent statistics: the total number of calls, the total number of incoming calls, the total number of outgoing calls, total login duration, total not-ready duration, total call handling duration, total talk duration
- Sending feedback to the Tegsoft developer team
支援平台：iPhone, iPad